RETURNS AND EXCHANGES POLICY

Due to hygiene reasons, VerdeLimon does not accept any returns or exchanges as we consider all purchases as a final sale. In case you receive an incorrect or defected item, please contact us to website@verdelimon.co and we will resend the order correctly once the damaged or wrongly sent product arrives to our facilities.

SHIPPING POLICY

It is understood that when buying any of our products the customer accepts the terms, conditions and delivery policies specified below:

Most of our products are made to order, we handle stock of only a few references and because of the dynamics of the inventory the page is not updated in real time, all are available so that hey can be added to the basket and so your order can be processed.

The products are offered in the designs and colors that the type of material allows, so in some cases they may not be available in the required color or size and the delivery time may vary.

No shipments are made to destinations that do not have an official nomenclature.

The shipping costs will be borne by the user. For orders in quantities, you can contact us before making the payment by means of this contact form https://verdelimon.co/contact/.

The User will be clearly informed of the shipping cost in the  Website before the purchase. These costs are calculated based on the total weight and/or the total volume of the shipment, and also depend on the delivery address area.

There may be duties and taxes imposed on your order that aren’t reflected in our prices. Check with your local Customs office for those charges. The shipment charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as customs can hang on to your package for reasons beyond our control.

The orders are processed in a period of 5 to 6 working days approximately, then they are shipped according to the destination. (Swimwear y sleepwear)

Deliveries will be made to the address indicated by the User. The validity of it is your sole responsibility. In case the address provided is incorrect, the user will have to bear the costs of the resend.

Delivery times depend on product availability, transportation company shipping times and payment method approval time. To ensure maximum efficiency in deliveries, these are made through specialized companies, in this case: DHL & FedEx.
VERDELIMON is always working to improve the quality and costs of deliveries, for this reason, these costs and shipping policies are subjected to change without previous notice.

PRIVACY AND COOKIE POLICY

Our privacy policy and data protection, allows the user to see how is the data management of our virtual platform, which is based on the user’s freedom to choose whether or not to provide their data.

In VERDELIMON Y CIA SAS we collect and use your personal data mainly to process your commercial offers, generate the invoice and the shipment, as well as, to inform you opportunely the process in progress.

We also collect your email address to offer you a better service, keep you informed of promotions and other information which may be of your interest, as long as you select the option when registering: ‘keep me informed’.
When you use the ‘contact us’ option, we save your email address only to respond to the comments sent.

Sometimes we do general statistics of visits and market studies in which we use general figures of users, without personally identifying each one.

We have adopted the security levels of personal data protection required and we try to maintain the means and technical measures at our disposal to avoid the loss, misuse, alteration, unauthorized access and theft of personal data that you provide us. However, you should be aware that security measures on the internet are not impregnable.

We do not store your financial information as a bank entity, card numbers or passwords. When you make the payment you do it on a secure platform.
At any time you can access your account, modify the contact information and addresses, register or unsubscribe from the newsletter, without prior notice and without this resulting in liability.

How do we collect your personal data?
Mainly through the registration form on this website, although you can also subscribe to the newsletter and use the ‘contact us’ form.

Like most websites, we use “cookies”. This helps us to keep the products that you add to the shopping cart. The information we store in cookies is anonymous.

While you are browsing the page, you usually do it anonymously. Your Internet browser automatically informs us of its version and what operating system it runs on.

When you click on one of our advertising banners or on an element of a news bulletin that you receive by email, it is possible that before arriving at our website you go through an intermediate page known as “click-through url”. Analyzing how many people have gone through this page allows us to measure the effectiveness of campaigns.

 What do we do with your personal data?
• The personal data collected is subject to automated processing and incorporated
databases. When the delivery of products must be done through a transport company, we supply your data in order to make the delivery.
• If your information is requested in legal proceedings, we must deliver the information in accordance with the corresponding court order.
• We never send emails requesting personal information; user or password of this website, or financial information (entity, card, account, password). In case you receive a suspicious email, inform us.
• Every time we send an email we invite you to enter directly from your internet browser by typing the address of this website in your browser.
• In the event that you make the return of a product that may contain your personal data make sure to delete them. If necessary contact us to receive advice on how to delete your personal data of the product. We are not responsible for personal data and information that may be left in a returned product.
• It is your responsibility as a user of this website to enter correct personal information and keep it updated.
• Certain services provided on this website may contain specific conditions with specific provisions regarding the protection of personal data.
• If you have any comments about this personal data protection policy, send it through the contact form.

 

TERMS AND CONDITIONS

All the terms and conditions found here are applicable to this website available at https://verdelimon.co which is owned by VERDELIMON Y CIA SAS, a company legally incorporated in Colombia with NIT 900983531-1.

TERMS AND CONDITIONS OF USE:
The user must always read these terms, conditions of use and policies, before using this website, ignorance of it does not exempt him/her from legal liability, his/her use of the website will mean that he/she has read and accepts these terms of use.

If you do not agree with these terms and conditions of use please do not use this website.

MODIFICATIONS:
VERDELIMON Y CIA SAS, reserves the right to modify, draft, include and edit part or totally the terms and conditions of use of this website without prior notice, making them public on the website.

They may also be modified in the same way: the design, presentation or configuration, registration requirements or use of the website, without generating any right to claim or compensation in favor of the user.

It is the responsibility of the habitual or new user to continuously review the terms, conditions and policies of this website. The use of the website after making changes to the terms, conditions and policies, means that you have read and accept them.

WEBSITE CONTENT:
The information, documents, images, videos, tools, graphics, brands, names, logos and other material found on this website is protected in accordance with Colombian and international legislation on copyright, intellectual and industrial property; therefore, its use is exclusively limited to personal purposes of review, purchase and consultation.

The unauthorized use that infringes the Colombian laws, through its sale, distribution, copy, modification, adaptation or any other prohibited conduct, will be sanctioned according to what is established by the applicable norms.
The Content of this Website can not be copied, reproduced, posted, transmitted, republished, transferred or distributed in any way to another computer, server, or any other means without the written authorization of VERDELIMON Y CIA SAS.

PUBLICATIONS OF USERS:
The labels, opinions and ratings expressed by users about the products on the Website, do not represent the position and opinion of VERDELIMON Y CIA SAS.

VERDELIMON Y CIA SAS does not review each of the labels, ratings or opinions expressed by users, however it reserves the right to delete, edit, censor and block, at its discretion, at any time, without prior notice and without giving explanation to the user that issues an offensive, sexual, racist, vulgar comments. As well as, the right of exclusion to users who infringe on these behaviors.


 

 

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