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Frequently asked questions
It is understood that when buying any of our products the customer accepts the terms, conditions and delivery policies specified below:
Most of our products are made to order, we handle stock of only a few references and because of the dynamics of the inventory the page is not updated in real time, all are available so that hey can be added to the basket and so your order can be processed.
The products are offered in the designs and colors that the type of material allows, so in some cases they may not be available in the required color or size and the delivery time may vary.
No shipments are made to destinations that do not have an official nomenclature.
The shipping costs will be borne by the user. For orders in quantities, you can contact us before making the payment by means of this contact form https://verdelimon.co/contact/.
The User will be clearly informed of the shipping cost in the Website before the purchase. These costs are calculated based on the total weight and/or the total volume of the shipment, and also depend on the delivery address area.
There may be duties and taxes imposed on your order that aren’t reflected in our prices. Check with your local Customs office for those charges. The shipment charge only covers the shipping. Please note that we are not responsible for delivery arrival times/dates, as customs can hang on to your package for reasons beyond our control.
The orders are processed in a period of 8 working days approximately, then they are shipped according to the destination. (Swimwear y sleepwear)
Deliveries will be made to the address indicated by the User. The validity of it is your sole responsibility. In case the address provided is incorrect, the user will have to bear the costs of the resend.
Delivery times depend on product availability, transportation company shipping times and payment method approval time. To ensure maximum efficiency in deliveries, these are made through specialized companies, in this case: DHL & FedEx.
VERDELIMON is always working to improve the quality and costs of deliveries, for this reason, these costs and shipping policies are subjected to change without previous notice.
Due to hygiene reasons, VerdeLimon does not accept any returns or exchanges as we consider all purchases as a final sale. In case you receive an incorrect or defected item, please contact us to email@example.com and we will resend the order correctly once the damaged or wrongly sent product arrives to our facilities.
· Sun protection: All our collections have +50 UPF
· Quality: sourcing the best Colombian fabrics with OEKO-TEX STD 100
· Durability: If cleaning instructions are followed, a swimsuit can last in perfect conditions up to 10 years.
· Flattering and comfortable silhouettes: all our pieces are lined and have a great fit to the body making every woman look great.